Question 1

1. How often should a multi-site CPO actually run this checklist?

Accepted Answer

Three times a day at minimum — morning, mid-day and evening — not once a week. Faults and support tickets accumulate hourly on an active network, so a weekly audit catches problems days after drivers already have.

Question 2

2. What uptime target should CPOs aim for?

Accepted Answer

97% or higher is a reasonable floor — it's the standard California's CEC/CPUC set for state-incentivized chargers. Top U.S. networks like Tesla and Rivian's report uptime north of 99%, so 97% is a minimum, not an aspiration.

Question 3

3. Why does reported uptime differ from what drivers actually experience?

Accepted Answer

Backend uptime measures whether a charger is reporting as available, not whether a session actually succeeds end-to-end. J.D. Power still found 14% of drivers hit a real charging failure last year even as reported uptime scores improved — which is exactly why a daily checklist should include ticket cross-referencing, not just alarm review.

Question 4

4. Can this checklist be run across sites with different charger hardware?

Accepted Answer

Yes — that's the point of building on an OCPP-compliant management layer. Since every OCPP-conformant charger reports status, faults and metering through the same protocol regardless of manufacturer, a single dashboard can run this checklist across a mixed-vendor network without a separate portal per OEM.

ev charging noc

Daily Checklist For Running A Multi-Site EV Charging Network