Remote Operations for EV Chargers
24/7 issue detection, with self-healing algorithms that address up to 80% of operational problems remotely.
Every truck roll to a charger costs time and money, and every hour a charger sits faulted costs revenue. YoCharge watches your chargers around the clock, catches issues as they happen, and fixes most of them without a site visit, through remote diagnostics, resets and firmware updates.
- 24/7 issue detection
- Up to 80% addressed remotely
- Remote diagnostics
- Firmware updates
Remote management of EV chargers, built for operators
A charging network is only as good as the share of chargers working when a driver arrives. Spread over many sites, often far from your team, chargers are hard to keep an eye on by hand. Remote operations moves the work from the site to the screen:
See every charger live: monitor chargers and charging sessions in real time, from one place.
Hear about problems first: automated alerts flag issues 24/7, often before a driver reports them.
Fix from anywhere: diagnose, reset or update a charger remotely, and send a technician only when a visit is really needed.
From alert to fix
How an issue moves through YoCharge’s Automated Alert Management System (AMS):
Detect: AMS watches your chargers 24/7 and raises an alert when something goes wrong.
Diagnose: your team checks the charger’s status remotely, without travelling to the site.
Self-heal or fix remotely: self-healing algorithms and remote actions such as a reset or a firmware update address up to 80% of operational problems remotely.
Dispatch only when needed: whatever can’t be fixed remotely goes to a field visit, with the diagnosis already done.
Remote diagnostics, resets and firmware updates
The everyday tools of remote operations, for chargers of any brand on the platform:
Remote diagnostics: check a charger’s condition and find the cause of a problem from your dashboard.
Remote reset: restart a charger that has stopped responding, without anyone on site.
Firmware updates: keep charger firmware up to date remotely, instead of visiting each charger.
Real-time monitoring: watch charger status and live charging sessions across every site.
All of it runs over OCPP, the open protocol between chargers and their platform: OCPP 1.6J and 2.0.1 supported, 2.1-ready, with 60+ charger brands on YoCharge. Hardware-agnostic EV charging software
Part of your charging management system
Remote operations is one part of YoCharge’s EV charging management system, alongside billing, users and reporting. EV charging management system
Keep power in check: share a site’s power across chargers by priority, first-in-first-out or battery level.
Ask your network: Voltana.ai, our AI assistant for charge point operators, answers questions such as which chargers had uptime below 95% last week.
Go deeper: why remote monitoring protects revenue.
Who it’s for
Charge point operators with chargers spread across many sites.
Operations teams who want fewer site visits and faster fixes.
Fleets that need depot chargers ready when vehicles return.
issue detection
of operational problems addressed remotely
charger brands
CPO partners
Remote operations: questions operators ask
What is remote operations for EV chargers?
Monitoring, diagnosing and fixing chargers from a central platform instead of on site. On YoCharge it covers 24/7 issue detection, remote diagnostics, resets and firmware updates.
How much can be fixed remotely?
YoCharge’s Automated Alert Management System detects issues 24/7, and its self-healing algorithms address up to 80% of operational problems remotely. The rest goes to a field visit, with the diagnosis already done.
What are self-healing algorithms?
Automated routines in AMS that act on common operational problems as soon as they’re detected, so many issues are handled before your team has to step in.
Can I update charger firmware remotely?
Yes. Firmware updates run remotely over OCPP, so you don’t need to visit each charger.
Does remote operations work with any charger brand?
It works with chargers that connect over OCPP. 60+ charger brands run on YoCharge, on OCPP 1.6J and 2.0.1, and the platform is 2.1-ready.
Does it work for networks in India?
Yes. 99%+ of public chargers operating in India currently run OCPP 1.6J, which YoCharge supports.
Is remote operations separate from the EV charging management system?
No. It’s part of YoCharge’s EV charging management system, on the same dashboard as billing, users and reports.
Fix it without a site visit
Tell us about your network. We’ll show you how YoCharge detects issues and fixes them remotely.
Book a demoOr email sales@yocharge.com